Products

When will my order ship?

We work quickly to process every order. Orders are typically processed and shipped within 1–3 business days. Once your order has shipped, you will receive a confirmation email with your tracking information.

How much does shipping cost?

Shipping costs vary depending on the items in your order.

Jewelry: Flat-rate shipping of $5.99
Clothing: Flat-rate shipping of $12.00

Where do you ship?

At this time, we only ship within the United States.

What materials are your jewelry made from?

Our jewelry is made from stainless steel.

Will my jewelry tarnish?

Stainless steel is highly resistant to tarnishing, rust, and discoloration. With proper care, your jewelry will maintain its shine and appearance for years to come.

How long will it take to receive my order?

Orders are typically processed and shipped within 1–3 business days. After your order ships, delivery typically takes 3–7 business days, depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number so you can follow your package every step of the way.

Can I return or exchange my order?

Please review our Refund Policy for complete information regarding returns, exchanges, and eligibility requirements.

Where can I find your policies?

You can find our Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, Legal Notice, and Contact Information by clicking “Terms & Policies” at the bottom of our website.

How can I contact Icelyn Collective?

If you have any questions or need assistance, please email us at icelyncollective@gmail.com. We’re happy to help!

Do you offer gift packaging?

At this time, all orders are carefully packaged for safe delivery. Gift packaging is currently NOT available.

Will you be releasing new products?

Yes! We are currently working on our streetwear collection, and it’s dropping soon. Join our email list to be the first to know about new releases, exclusive launches, and early access to future collections.